Privacy Policy | Funbet Casino

Information we may collect

To provide online gambling services and operate the website, Funbet Casino may handle information that identifies you or relates to your use of the service. The information collected depends on the features you use, the information you provide and the checks required for a safe and lawful gaming environment.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, username, password, email address and other contact details. We may also record your preferences, account settings, communications with us and information you provide when requesting help.

Identity and verification information

We may request information and documents needed to confirm your identity, age, eligibility or account ownership. This can include identity documents, proof of address, images or other information supplied during verification. We may use this information to meet safety, compliance and anti-fraud requirements.

Payment and transaction records

We may process information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may handle payment details directly, and we may receive information needed to confirm or administer a transaction. We may also retain records of transaction status, payment method and related checks.

Device, usage and cookie data

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times and interactions with website features. We may use cookies and similar technologies to remember settings, support essential functions, understand website use and help protect accounts.

How we use information

We use personal information for purposes connected with providing, securing and improving our services. These purposes may include:

Creating, managing and maintaining your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Checking identity, age, account ownership and eligibility where required.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other unauthorised or unlawful activity.
Operating, maintaining, testing and improving the website, systems and security controls.
Sending service messages about your account, transactions, security or important changes.
Sending marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
Meeting legal, regulatory, responsible gambling, accounting, audit and reporting obligations.
Managing disputes, enforcing terms and conditions, and protecting the rights, safety and property of players, Funbet Casino and others.

We aim to collect and use information that is reasonably necessary for these purposes. If information is not provided when it is needed for account operation, verification, payment processing or legal compliance, some services or account functions may not be available.

Marketing communications

You may receive marketing communications only where permitted by applicable requirements. You can withdraw consent or opt out of promotional messages at any time by using an unsubscribe option included in the message or by contacting support@funbetcasino.top. Opting out of marketing does not stop essential account, security or service communications.

Sharing, security and retention

Funbet Casino may share information where reasonably necessary to provide services, complete checks, process transactions, respond to requests or meet legal obligations. This may include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology and hosting suppliers, customer support providers, professional advisers, auditors or authorities where disclosure is required or permitted.

Service providers may process information on our behalf and are expected to handle it appropriately for the services they provide. Information may also be disclosed where necessary to investigate suspected fraud, protect users, enforce applicable terms or protect the security and integrity of the website.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, encryption or other security practices. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction and related records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Cookies

Cookies are small files or similar technologies stored on your device. They can help the website remember preferences, maintain sessions, support security and understand how features are used. Some cookies may be provided by service providers that help operate or analyse the website. You can manage, block or delete cookies through your browser settings. Disabling certain cookies may affect website functionality, account access or the availability of some features.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications.

How to exercise your rights

To request access, correction or deletion of your personal information, or to withdraw consent to marketing, contact support@funbetcasino.top. Please describe your request clearly and provide enough information for us to identify your account and understand what you are asking for. We may need to verify your identity before completing a request, particularly where the request involves account information or sensitive verification records.

We will review privacy requests and respond within a reasonable period, subject to applicable requirements, identity checks, technical limitations and any lawful reasons for retaining or continuing to use information. A deletion request may not result in immediate or complete removal where information must be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes.

Changes to this policy

We may update this Privacy Policy when our services, systems, privacy practices or applicable requirements change. The updated version will be made available on the website and will apply from the stated or implied effective date. We encourage players to review this page from time to time. If a change materially affects how information is handled, we may provide additional notice where appropriate.

If you have questions about this Privacy Policy, how your information is handled or a privacy request, please contact support@funbetcasino.top. This policy should be read together with the website’s other applicable terms, notices and responsible gambling information.